Returns & Exchanges
At ShopZoo, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Package
Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original condition.
Attach Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off
Take your package to any authorized carrier location; once received at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing